Orders and Shipping
We know you are excited with every purchase, we are too! (: Therefore, we endeavour to pack and have your orders ready to be shipped out in 24 hours.
As our commitment to have your packages reach you as soon as possible, please note that all orders are final once you have placed them. And this means you will not be able to amend orders, combine orders or change delivery options.
Domestic shipping – This will take 3 to 5 business days for Standard shipping (S$5), or 1 to 2 business days for Express shipping ($10). Free standard shipping for orders above S$80.
International shipping – Due to Covid-19 situation, please email us should you require international shipping.
Store Pick-Up – We are located at 1 Pasir Ris Central Street 3 #02-17 Singapore 518457. Please allow 24 hours for your orders to be ready for picked up. We are open Monday to Sunday, 12pm – 8pm.
If you need to contact us, do reach us at email@example.com or +65 90171119. Please allow up to 48 hours of response time (although we set our personal target at within 24 hours), you know, mom/dad duties, and putting on our workers hat to all of you (:
Delivery Delays – Please note that expected shipping period is an estimate from the third party delivery company. As much as it is out of our control and we cannot be responsible for their delays, we will assist to our best ability on issues that do arise. We understand the frustration. To reduce the chances of that happening, do make your orders earlier especially during festive period and celebrations (to avoid disappointment especially to the little ones!)
Order Cancellation – We know, sometimes we change our mind too. If you would like to cancel your order and receive a full refund, you may do so within 3 hours of order. Because we work hard to get your orders packed and sent out efficiently, so anytime longer, your orders would have been processed and you will not be entitled to a refund. Please note a 3% processing fee will be charged on any order that is cancelled/refunded.
We reserve the right to cancel and fully refund any orders at our discretion.