Exchanges
Not the right fit? Swap it, free.
Email us within 7 days of receiving your order to exchange an item for another size, colour or print. We pay for the courier both ways.
Email us at hello@ellymilley.comInclude your order number and the size, colour or print you'd like.
7 daysto exchange, from the day your order arrives
Free courierboth ways, on us
Exchange onlyanother size, colour or print. We don't offer refunds.
How it works
Three easy steps
1
Email usSend your order number and the size, colour or print you'd like to hello@ellymilley.com.2
Get your new pieceWe check stock and send it to you, with a return label in the parcel.3
We collect the originalPack it with its tags and packaging, stick on the label, and our courier picks it up on the date shown.What can be exchanged
- Unworn, unwashed and unused, with tags and packaging still on
- BFF pillows: if the vacuum bag hasn't been opened
- Easy Dry mats: if unused and in the original packaging
Once a pillow is opened or a mat is used, it becomes a hygiene item, so we can't take it back.
What can't be exchanged
- Sale items
- Gift cards
- Items bought with store credit
Damaged, faulty or wrong item?
We're so sorry! Email us within 48 hours of delivery with a photo and your order number, and we'll exchange it at no cost to you.
Easy Dry 30-day leak-proof guarantee
If your mat leaks through in normal use within 30 days, we'll exchange it.
Need a different size?
Check the size guide on the product page, or email us and we'll help you choose.
Email us at hello@ellymilley.comInclude your order number and the size, colour or print you'd like.
Read the full policy
This page summarises our exchange policy. If anything differs, the policy applies.