Shipping policy
Shipping and Delivery: Singapore and Worldwide
Every Elly Milley order is hand packed in Singapore and dispatched within 24 hours. Below you’ll find delivery times and rates for Singapore and international orders, how to track your parcel, and how to arrange a return or exchange.
24 hours dispatch
Orders placed before 2pm SGT on a working day are packed and handed to our courier the same day. Weekend and public holiday orders go out the next working day.
Free over S$100
Standard delivery within Singapore is free on orders over S$100. Under that, it’s S$3.90 and arrives in 1 to 3 working days.
Ships Worldwide
We deliver worldwide, including Malaysia, Brunei, Indonesia, India, Australia, the UK and the US. International rates are calculated at checkout.
Tracked to your door
Every order ships with a tracking number, emailed the moment your parcel leaves us, so you can track your parcel easily.
Delivery Options
All prices are in Singapore dollars. Business days are Monday to Friday, excluding public holidays.
Standard Delivery: S$3.90, 2 to 3 Business Days
Our everyday option, delivered across Singapore. Spend over S$100 and standard delivery is free, no code needed.
Same Day Delivery: S$18 per location, order by 5pm, Monday to Friday
Need it today? Order before 5pm on a weekday and your parcel will be on its way the same afternoon. For the birthday you forgot, the baby shower that’s tomorrow, or the outfit that needs to be in the suitcase tonight.
Store Pickup: Complimentary, same day if you order before 5pm
For the days you need it fast on the same day. Whether it’s a last minute gift, or an urgent stock up before your trips. Same day if you order before 5pm.
International: Rate at Checkout, 7 to 14 Business Days
We ship worldwide in 7 to 14 days. Country not listed at checkout? Email hello@ellymilley.com for a rate, customs and duties payable by you.
What if my delivery is delayed or lost?
Check your tracking link first. Most delays resolve within a day or two. If there’s been no movement for 3 business days, email us at hello@ellymilley.com and we’ll chase the courier for you.
I entered the wrong shipping address. Can it be changed?
If your order hasn’t been dispatched yet, we can update it. Email us as soon as possible with your order number. Once a parcel has shipped, we’re unable to redirect it.
Can I cancel my order?
We pack quickly, but if your order hasn’t been dispatched yet we’ll do our best to cancel it. Reach out to us right away with your order number.
What happens if something in my order is out of stock?
We’ll contact you right away with the option to swap it for something else, wait for a restock, or have that item refunded.
Still Wondering About Something?
We’re a small team and read every message. We aim to reply within 48 hours, though it’s usually much sooner. Email hello@ellymilley.com, call +65 9624 6327, or find us on Instagram at @ellymilley.