Refund policy

What we can accept

We’re happy to accept a return as long as all of the following are true: it’s within 7 days of receiving your order, the item is unworn, unwashed and unused, original tags and packaging are still attached, and the item wasn’t purchased using store credit.

Items we can’t take back

For hygiene reasons, we’re unable to accept returns on sale items, gift cards, and items purchased using store credit. Items that show signs of wear, washing or use also can’t be taken back.

Refunds

Once your return arrives back with us and passes a quick inspection, we’ll process your refund within 5 to 10 business days to your original payment method.

Exchanges

Need a different size or colour? Exchanges are subject to stock availability. Drop us an email and we’ll reserve the piece you’re after while your return makes its way back to us.

Damaged, faulty or wrong items

We’re so sorry! Email us within 48 hours of delivery with a photo of the item and your order number, and we’ll make it right as quickly as we can, at no cost to you.

How to start a return

Email us at hello@ellymilley.com with your order number and the item(s) you’d like to return. We’ll reply with the next steps.