Shipping policy

Quick and Efficient Shipping

At Elly Milley, we strive to make sure you receive your orders as quickly as possible. Here's what you need to know about our shipping policy:

Order Processing Time: 24 Hours

We know you're excited about your purchases, and we are too! That's why we make it our priority to pack and prepare your orders within 24 hours of your purchase.

Final Sale Policy

To ensure your package reaches you promptly, we have a final sale policy. Once you've placed your order, you will not be able to amend or change it, or change delivery options.

Domestic Shipping:

We offer Standard shipping (S$5) which takes 3 to 5 business days, and Express shipping ($10) which takes 1 to 2 business days. If you spend more than S$80, we'll ship your order for free using Standard shipping.

Urgent Same Day Delivery:

Same day delivery can be arranged via Grab Express or Lala Move. Charges will be advised individually; as charged by the courier vendor. Please leave a remark in your order should you require same day delivery. You may contact us at +65 90171119 to get our immediate attention too.

International Shipping:

If you require international shipping to a country that is not listed, please contact us via email at ellymilley@gmail.com.

Store Pick-Up:

We're located at 38 Ang Mo Kio Ind Park 2. If you choose store pick-up, please allow 24 hours for us to prepare your order. We'll notify you as soon as it's ready.

Contact Us:

If you need to get in touch, you can reach us via email at ellymilley@gmail.com or call us at +65 90171119. We'll aim to respond within 48 hours, although we strive to get back to you within 24 hours.

Delivery Delays:

Please note that expected shipping periods are estimates from third-party delivery companies. While we can't be held responsible for any delays they may experience, we'll do our best to help you with any issues that may arise.

Order Cancellation:

We understand that sometimes you might change your mind about an order. If you need to cancel your order and receive a full refund, you can do so within 3 hours of placing your order. After that, a 3% processing fee will be charged on any orders that are cancelled or refunded. Please note that we reserve the right to cancel and fully refund any orders at our discretion.